WORST WEDDING PLANNER IN BALI - BALI WEDDING BUTLER aka BWB

"There are more to the story"

That was what I received from a member from Tripadvisor

To cut things short, I've even more proofs of our conversation via Whatsapp

We used to exchange messages via Whatsapp

There was no issue at all

She never once told us (from the beginning) that we HAVE to email her in regards of the wedding.

UNTIL she decided to ditch us

After she received her USD1200 deposit

She clearly had no respects towards us

Just by reading her messages, it got us so deep!

She tried to be all professional but her messages usually are super long and worst, NO SOLUTIONS!

All talks but no works done! get it?

BALI WEDDING BUTLER IS THE WORST WEDDING PLANNER IN BALI!

It was shameful of you to ask PEOPLE on tripadvisor to write good things about you

You have no shame to do such a thing!

You don't have to act all active in tripadvisor because you were never there

No shame!

Check out below for some of the chat we had previously:

1. The last message we received from her before we contacted her back in March was that clearly she mentioned that she "PROMISE" to send the update on catering vendor. That message was sent somewhere in November 2014. 

2. We decided to message her after she disappeared for 4 months without any news. Even if you had no updates, as a WP you need to come back to your clients to tell them what's going on. Instead of leaving them aside (note: it was 5 and a half months prior to our wedding). Her reply was shocking! She was asking if we were ready for the arrangement!?!?!?!?

3. We clearly had nothing else to say... So, if we hadn't send her any emails, she will never ever get back to us??? Speechless with her services!

4. It is funny which kind of vendors willing to make clients WAIT for their new rate. It was already MARCH 2015! Why the hell did she say she's still waiting for the new rate since NOVEMBER til MARCH with no NEWS UPDATE??? We found it really odd! Call me naive but If you guys are in our shoes, you would have been so pissed by this pathetic wedding planner from BALI WEDDING BUTLER! 

5. So do you all get what I've been saying? The only thing she wanted to DISCUSS were "CONFIRM" and "PAY". There were no discussion about negotiation. The fact that she thought we will ever gonna be using iPOD, that was just ridiculously low of her.

6. She finally became rude by telling us not to message her via whatsapp. I guess everybody knows that everything is recorded when you exchange messages with time and date. We messaged each other since we started paying her so what's the big deal now? The reason why we left no choice but to text you because you took a long time to reply to us. To us, IT WAS AN URGENT DISCUSSION. What do you mean that you will have trouble holding phone and chat? Do you realised that you were handling clients situation and not "FRIEND CHAT"? We are not your friends! We got the procedure, we are just afraid you have no decency and no respects towards your clients. 

More on Bali Wedding Butler with emails exchange between us

It is funny that when someone wrote a negative review on tripadvisor, Tripadvisor members would share their own wedding story with my "Fired" Wedding planner and complimented her in the best possible way. In the middle of their compliments on her, they would say "something is not right with this post". DUDE, tripadvisor members have rights to share their experiences and what benefit do i get to create a "not right" story? I'm not working for anybody! I'm strictly a client who was mistreated badly by her. Just because she is tickling mostly Caucasian, European and American + Australian, that doesn't she will be flawless. Every now and then, when you made a mistake especially mistreating your clients, you bound to get negative reviews.

When you posted reviews on tripadvisor website and when you gave a ONE STAR review to hotel/restaurant/villa etc and other people gave a big fat FIVE STAR, do we call you a liar? do we call you out and say "something isn't right with his/her story because i had amazing time". NO! We are not forced to write our experiences. It is to show people that certain people can be very irresponsible and that they have to be extra careful. They might have had hundreds of client but that doesn't mean they are always perfect. You can always b*tch about your clients but if you are professional, you wouldn't abandoned your client right in the middle of the arrangement, especially after we paid deposit to her.

Just because all of them had a beautiful ending with her, that doesn't mean my stories were fake. If you had a terrible moment with a Wedding Planner and exactly like how my partner and i went thru, you wished to share the experience so others will not be treated that way. I do not care if anybody WILL listen to my story but there are flaws with Bali Wedding Butler. And the flaws she made were very unpleasant and unprofessional.

Because I couldn't share my conversation with her via tripadvisor, here are the screenshots (Sorry for the quality as i didn't know how to print screen via Mac but i finally found how to do it and there's a couple with clear view:

1. Desyana from Bali Wedding Butler quoted that she had already emailed Kathryn the GM of Villa agent. but look at what Kathryn's reply to me...

2. Kathryn said otherwise...  and i replied to her immediately.

3. She started to be rude at the end. It was not done on purpose when my husband sent her the email that he had forgotten to sign his name. but we have our own individual email address so i think it is logic that if it was sent via my email, that would be me who was typing but if it was from his email, that would be him. There's no necessary question in regards of who sent the email. Maybe you should start to ask yourself why we complained in the first place.

4. I simply asked her question regarding the band as i thought she would know better. With that said, her replied show basically she isn't as professional as she thought. She told me Villa has strict rules and that I'm not allowed to have music play until midnight or i'll have to pay etc. BUT... look at what she said in the email. I guess if we HIRED her BAND, we get to have the band til Midnight? and sometime 1pm? I think she meant to say 1am. but yea... from no midnight to 1am. How is it possible to have such an ignorant wedding planner? you have to book vendors from her in order to have her service? omg...

5. I replied to her immediately because i couldn't stand the fact that she's lecturing me after everything i've done and not her. It was all my work and since no problem with the vendors regarding their 'reputable status' and she tried to make everything about her. She told me to do this and do that, contact band, contact decorator, ask them this and ask them that. What is she going to do then? Whats the use for us paying her coordination fee of USD1800? when other wedding planner charges half the price she quoted. With no more patience and hesitation, i replied her as the way she replied to me. I think every human has their limit of tolerance with the kind of people who took kindness for granted. In green are all her answers.

Bali Wedding Butler - STAY AWAY!

As some of you might know, I've just had my wedding in beautiful bali. And because of the wedding held in bali, i waited for it to be over so i can tell you guys out there my worst experience with the specific wedding planner.

I found her on tripadvisor posted by someone. She is from Bali Wedding Butler and her full name is Sri Komang Desyana. You can actually find her on google search and linkedin. My husband and I have never met anyone like her. 

I will try to make the story as short as possible:

She was very enthusiastic at first (before you paid her) and replied to us quickly as if she had nothing better to do. But because of her promptness, we picked her. We met up for a quick inspection of the villas and she brought us to villa anapuri and i decided to changed my wedding date from 19 sept to 26 sept (just for anapuri as it was full on 19th). we also initally liked villa arika but we preferred anapuri but we failed to negotiate for better price so we ended up with beautiful arika. (we missed arika)

There was some misunderstanding as i wanted the wedding on the 19th sept at villa arika, she contacted my husband without my knowledge (thru whatsapp) and asked if 26th is ok for arika. Both were in the wrong as they did not mention it to me. 19th at arika was booked by others and i was not too happy (that's why i prefer email with CC). We almost lost the villa to other couple but luckily, they released the booking. (i found arika on my own without her help)

After paying her the sum of USD1200 (coordination fee for 80 pax + commitment fee (both 50%)), we proceeded with vendors. We tried to ask her to help negotiating with the vendors of her choice but she failed to deliver. She did not even try to ask for best price. She insisted us to make downpayment (50%) and negotiate later on. I think smart people will never do that :)

Because of her ignorance, we decided to move forward with our own vendors (reputable one of course). She promised to come back with another catering vendor but again, failed to do so. She disappeared for as long as 4 months from november 2014 til march 2015. My husband emailed her and she replied that caterer did not give new rate. It was already march, i guess every vendors want to make a dime!

Since she refused to work, we decided to give her the vendors we will be working with. She was "OK" with it. She wasn't happy because we did not pick any of her vendors (if she worked well, we will take some from her). She even said we have to take their "BAND" called AZIMUTH. but i guess like every other couple, they would check out the vendor mentioned to see if they are really as good as how she described. again, failed to see information about such band. That's when i found Soul Entertainment.

I still took her as an experienced WP (she mentioned couple of times that her clients always said her work is beyond expectations) and because of that, i was looking for an advise from her regarding DJ. she did not try to help me (that's a wedding planners' job). Instead, she said "You talk to the band, You have to talk to decorator.. you this and you that." She also mentioned that her crew and herself will leave the premises before 12am regardless of other vendors still in the compound. My heart sank.. I wanted to cry because it was 3 months away from our big day. by now you know how i felt. It was a nightmare.

She used to scare us about other vendors outside her comfort zone. She is so negative about everything but herself. She mentioned other caterer uses cheap staff and that they will not deliver. But because i'm an indonesian myself, i was not scared. Everything is all about social media. We know good vendors from reviewers. 

She also threatened us by making a complaint with Bali Wedding Association. Little did she know, I know some people who had mentioned to me that she doesn't have good relation with the owner. 

At the end, We know we HAD TO fire her. Before we do so, i contacted bali luxury villas (villa agent for arika) and talked to the General Manager Kathryn Whyte. She was very helpful and we finally fired desyana. With proper and respectable email, we sent her one last email to tell her we no longer needed her services. 

After all the complications, she still managed to pat herself in the back. Mentioned she intro us to Soul Entertainment when the one sh intro was AZIMUTH. It was funny really... The Wedding Planner Bali Wedding Butler was so bad we had to dismiss her. If we hadn't, i wonder what it would become. But because we fired her, we had the best wedding ever in Villa Arika. 

Just a little advise for couple out there who are planning for a wedding, and if you have a bigger wedding (more than 50), find someone who is reputable from Bali Wedding Association. You can find good vendors via the website and if they did not deliver, you can make a report to the association. I've learnt my lesson and only advise i can give is to always make sure your planner is legit and well mannered. After all, you don't want your money to go to waste. We wasted USD1200 for her NOT doing anything but things happened for a reason. I guess the reason is this :)

Cheers!

(I've tried to summarize as much as possible, I might have left some informations. Feel free to ask any questions. But no questions from YOU DESYANA)